Under which law are the rights of consumers protected in India?

Answer By law4u team

The rights of consumers in India are primarily protected by the Consumer Protection Act, 2019. This act replaced the previous Consumer Protection Act, 1986, and it aims to provide better protection of the interests of consumers. Key features and rights provided under the Consumer Protection Act, 2019 include: Right to Information: Consumers have the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services, as the case may be, to protect them against unfair trade practices. Right to Choose: Consumers have the right to choose products or services based on their preferences, and businesses should not engage in unfair or restrictive trade practices that limit consumer choices. Right to Safety: Consumers have the right to be protected against marketing of goods and services that are hazardous to life and property. Right to be Heard: Consumers have the right to be heard in case of grievances and to seek redressal for genuine complaints. Right to Redressal: Consumers have the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers. Right to Consumer Education: Consumers have the right to be educated about their rights and responsibilities, and businesses are encouraged to engage in consumer education. The Consumer Protection Act, 2019 also establishes the Consumer Protection Councils at the district, state, and national levels to promote and protect the rights of consumers.

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