How to File a RERA Complaint?

Definition: Filing a RERA (Real Estate (Regulation and Development) Act) complaint involves formally lodging a grievance with the Real Estate Regulatory Authority regarding issues related to real estate projects, such as delays in possession, defects in construction, or non-compliance with contractual terms.

Steps to File a RERA Complaint:

1. Understand the Jurisdiction:

• RERA Authority: Determine the appropriate RERA authority based on the state or region where the real estate project is located. Each state in India has its own RERA authority.

2. Gather Documentation:

• Project Details: Obtain details of the real estate project, including the project name, registration number, and developer’s information.
• Agreement and Correspondence: Collect copies of the sale agreement, payment receipts, correspondence with the developer, and any other relevant documents.

3. Draft the Complaint:

• Content: Prepare a detailed complaint including the nature of the grievance, facts of the case, and any violations of RERA provisions. State the relief or remedy sought.
• Format: Follow the format prescribed by the respective RERA authority. Include all required information and documentation.

4. Submit the Complaint:

• Online Filing: Many states offer online platforms for filing RERA complaints. Visit the official RERA website for the state and follow the online procedure for submission.
• Physical Submission: If online filing is not available, submit the complaint in person or by post to the RERA office in the respective state.

5. Pay the Fees:

• Fee Structure: There may be a nominal fee for filing a complaint, which varies by state. Ensure that the fee is paid as per the RERA authority’s guidelines.
• Receipt: Obtain a receipt for the payment, as it may be required for further proceedings.

6. Receive Acknowledgment:

• Acknowledgment: After submission, you will receive an acknowledgment from the RERA authority, confirming receipt of the complaint and providing a reference number.

7. Attend Hearings:

• Proceedings: The RERA authority may schedule hearings or meetings to address the complaint. Attend these proceedings and present evidence as required.

8. Follow Up:

• Status Updates: Regularly check the status of the complaint through the RERA portal or by contacting the RERA office.
• Compliance: Comply with any additional requirements or queries from the RERA authority.

9. Appeal:

• Appeal Process: If dissatisfied with the RERA authority’s decision, you may appeal to the Appellate Tribunal as per RERA provisions.

Summary: To file a RERA complaint, you need to gather relevant documentation, draft a detailed complaint, and submit it to the appropriate RERA authority either online or physically. Pay the required fees, receive acknowledgment, attend hearings, and follow up on the complaint. If necessary, appeal to the Appellate Tribunal.