- 11-Jan-2025
- Criminal Law
If a product you ordered is significantly different from what was advertised, you have several rights and options:
Under consumer protection laws, you typically have the right to return a product that does not match its description. This may include a full refund or a replacement product.
Keep records of the advertisement, product description, and any correspondence with the seller. Take photographs of the product received to clearly show the differences.
Check the seller's return policy for guidance on how to proceed. Many retailers offer specific instructions for returning items that do not meet expectations.
Reach out to the seller's customer service to report the issue. Explain how the product differs from what was advertised and request a resolution, such as a refund or exchange.
If the seller refuses to cooperate or does not address your concerns, you can file a complaint with consumer protection agencies, such as the Better Business Bureau (BBB) or your local attorney general's office.
If you paid by credit card and are unable to resolve the issue with the seller, you may consider contacting your credit card company to initiate a chargeback for the transaction.
If the discrepancy is significant and causes financial loss or harm, consulting a lawyer who specializes in consumer protection can provide guidance on potential legal actions.
If a consumer orders a dress advertised as 100% cotton but receives a dress made of synthetic material, they should:
Discover clear and detailed answers to common questions about Consumer Court Law Guides. Learn about procedures and more in straightforward language.
