What Is The Process For Filing A Complaint If A Business Does Not Disclose Hidden Fees?

If a business does not disclose hidden fees, you can follow these steps to file a complaint:

Key Steps

1. Gather Documentation:

   Collect all relevant documents, including receipts, contracts, advertisements, and any communications that illustrate the hidden fees. This evidence will support your complaint.

2. Contact the Business:

   Before filing a formal complaint, reach out to the business’s customer service to address the issue directly. Explain your concerns about the undisclosed fees and request clarification or a refund.

3. Review the Business’s Policies:

   Check the business's policies regarding fees and disclosures, as well as any relevant terms and conditions that may govern the transaction.

4. File a Complaint with Consumer Protection Agencies:

   If the issue is unresolved, file a complaint with relevant consumer protection agencies. In the U.S., you can contact the Federal Trade Commission (FTC) or your state attorney general’s office. Provide all documentation and details about the issue.

5. Contact the Better Business Bureau (BBB):

   Consider filing a complaint with the BBB. While they cannot enforce laws, they can mediate disputes and encourage businesses to address customer concerns.

6. Report to Industry-Specific Regulators:

   If the business operates in a regulated industry (e.g., banking, telecommunications), report the issue to the appropriate regulatory body that oversees business practices in that sector.

7. Consult Legal Counsel:

   If the hidden fees have caused significant financial harm, consider consulting a lawyer who specializes in consumer rights for potential legal actions.

8. Share Your Experience:

   Consider sharing your experience on consumer review platforms or social media to inform other consumers about the business’s practices and encourage accountability.

Example

If a consumer books a hotel room that advertises a specific rate but is later charged additional hidden fees, they should:

• Document the advertised rate and the final bill showing the hidden fees.
• Contact the hotel to express concerns and seek resolution.
• If unresolved, file a complaint with the FTC or state attorney general’s office, providing all evidence.