What Can I Do If a Subscription Service Keeps Charging Me After Cancellation?

If a subscription service continues to charge you after cancellation, you have several steps you can take to address the situation:

Steps to Take If Charged After Cancellation

1. Review Cancellation Confirmation: Check for any confirmation emails or notifications from the service that confirm your cancellation. This documentation can support your case.
2. Document Everything: Keep a detailed record of all charges, including dates and amounts. Note when you canceled the subscription and any communication with the service provider.
3. Contact Customer Support: Reach out to the subscription service’s customer support. Explain the situation and provide evidence of your cancellation. Request a refund for any unauthorized charges.
4. Check for Automatic Renewal Policies: Review the service’s terms and conditions regarding cancellations and automatic renewals. Some services may have specific rules about cancellation timelines.
5. Dispute the Charge with Your Bank or Credit Card Company: If the subscription service is unresponsive, consider disputing the charge through your bank or credit card issuer. Provide them with details about the cancellation and the unauthorized charges.
6. File a Complaint: If you cannot resolve the issue directly, consider filing a complaint with consumer protection agencies, such as the Better Business Bureau (BBB) or the Federal Trade Commission (FTC).
7. Consult Legal Advice: If the problem persists and you’ve incurred significant charges, consult a lawyer who specializes in consumer rights. They can provide guidance on potential legal action.
8. Publicize Your Experience: Sharing your experience on review platforms or social media can sometimes prompt the company to respond more quickly to your concerns.

Example

If a consumer cancels a streaming service but continues to be charged monthly, they should:

• Gather cancellation confirmation and document the charges.
• Contact customer support to request a refund and clarify the situation.
• If unresolved, dispute the charges with their bank or file a complaint with consumer protection agencies.