What Rights Do I Have If I Am Charged For A Service That Was Never Performed?

If you are charged for a service that was never performed, it’s important to understand your rights and the steps you can take to resolve the issue effectively.

Rights and Steps to Take

1. Right to Dispute Charges: Consumers have the right to dispute any charges that are incorrect or unauthorized. You can contact the service provider to raise the issue and request clarification.
2. Document Everything: Keep records of all relevant documentation, including receipts, contracts, and any communications regarding the service. This evidence is crucial when disputing a charge.
3. Contact the Service Provider: Reach out to the company that charged you. Explain the situation and request a refund. It’s often helpful to do this in writing to create a paper trail.
4. Follow Up in Writing: If the issue isn’t resolved promptly, send a formal letter of dispute outlining the details of the charge and your request for a refund. Include copies of any supporting documents.
5. Credit Card Chargebacks: If the service was charged to your credit card, you may be able to initiate a chargeback with your credit card company. This process allows you to dispute the charge based on the service not being performed.
6. Consumer Protection Laws: Familiarize yourself with local consumer protection laws that may offer additional rights in cases of billing errors or unrendered services.
7. File a Complaint: If the service provider refuses to issue a refund, you can file a complaint with consumer protection agencies or the Better Business Bureau (BBB) to seek further assistance.

Example

If a consumer is charged for a home cleaning service that was never completed:

• They should first contact the cleaning company to explain the situation and request a refund.
• If the company does not respond, the consumer should document the charge and send a formal letter disputing it.
• If necessary, they can initiate a chargeback with their credit card company to recover the funds.

By following these steps, consumers can assert their rights and seek compensation for services that were not delivered.