What Should I Do If My Airbnb Host Cancels At The Last Minute?

It can be frustrating and stressful if your Airbnb host cancels your reservation unexpectedly, especially if it happens close to your check-in date. Fortunately, Airbnb has policies in place to support guests in these situations and ensure they’re not left stranded. Here’s what you should do if your Airbnb host cancels at the last minute:

1. Check Airbnb’s Cancellation Policy for Guests

Airbnb has a guest-centric cancellation policy that applies when a host cancels a reservation. Under this policy, if a host cancels a booking within 24 hours of check-in, Airbnb will provide the guest with a full refund. This includes both the cost of the accommodation and any cleaning fees. In addition, Airbnb will also offer support in helping you find new accommodation.

2. Contact Airbnb Customer Support

If your host cancels at the last minute, your first step should be to contact Airbnb customer support immediately. You can reach them via the Airbnb website or app, and they are available 24/7. They will assist you in:

• Processing your refund for the cancelled booking.
• Offering alternative listings in the same area, or helping you rebook at no additional cost if there are available options.

Keep in mind that Airbnb's team will prioritize finding a replacement property if you still need accommodation.

3. Request Assistance for Rebooking

In many cases, Airbnb can help you rebook accommodation nearby. If you’re left without a place to stay, Airbnb will assist with rebooking your stay without any additional charge to you, or at the same rate you initially paid. If necessary, Airbnb may help cover the cost of the rebooking if the new place is more expensive.

You can browse available listings and choose a new place through Airbnb’s platform. The company will usually cover any increase in price between the cancelled booking and the new one, depending on availability and circumstances.

4. Document the Situation

Make sure to keep all communication with Airbnb and your host in writing. Document the cancellation, including the reason your host provided (if any), and save screenshots or emails confirming the cancellation. This can be important if there’s any dispute regarding your refund or rebooking options.

5. Look for Alternative Accommodations

If Airbnb cannot find a replacement listing immediately, start looking for alternative accommodations. Consider checking other platforms like Booking.com, Hotels.com, or local hotel options to ensure you secure a place to stay.

If you book alternative accommodation before Airbnb can assist, be sure to keep receipts for your new accommodation costs. Depending on the situation and the reason for the cancellation, Airbnb may reimburse you for the cost difference between the original Airbnb booking and the new place.

6. Understand Your Compensation Rights

While Airbnb's policy guarantees a full refund for a last-minute cancellation by a host, compensation for any additional costs you incur (such as booking a more expensive last-minute hotel) is handled on a case-by-case basis. Contact Airbnb support to inquire about possible compensation for extra expenses incurred due to the cancellation.

7. Leave Feedback or File a Complaint

If you feel that your host’s cancellation was unfair or handled poorly, you can leave feedback or file a complaint with Airbnb. They take these matters seriously, and consistent host cancellations can result in penalties for the host. Your experience also helps future guests understand potential issues with the host.

Example:

Imagine you're traveling to Paris for a vacation, and just a day before your scheduled check-in, you receive a notification that your Airbnb host has canceled the reservation. You immediately contact Airbnb support through their app and explain the situation. Airbnb responds quickly, processing a full refund and offering to help you rebook at no extra cost. They find a similar listing nearby that costs the same amount, and you’re able to enjoy your trip without further hassle.

Conclusion

In summary, if your Airbnb host cancels at the last minute, it's essential to act quickly by contacting Airbnb customer support, ensuring you receive a full refund, and seeking assistance in finding alternative accommodation. Airbnb’s policies are designed to protect guests from situations like this, so don't hesitate to take advantage of their rebooking support and compensation options.