What Steps Should a Consumer Take If A Defective Product Causes Harm Or Injury?

When a consumer is harmed or injured by a defective product, it is crucial to take swift action in order to protect their legal rights and seek fair compensation. Proper documentation and following legal procedures can ensure that the consumer receives adequate redress under product liability laws.

Steps to Take After Harm or Injury

Seek Immediate Medical Attention:

The consumer’s health is the priority. Immediate medical attention will ensure that any injuries are properly treated and documented. Retain medical records and bills as evidence of the harm caused by the defective product.

Preserve the Defective Product:

Do not alter or dispose of the defective product. Keeping it in its original state is essential as it serves as evidence of the defect and failure.

Document the Incident:

Take photographs or videos of the product, injuries, and any other damage caused. Detailed visual evidence is often critical when proving the case in court or during insurance claims.

Collect Proof of Purchase:

Ensure you have the receipt, invoice, or any document that proves you purchased the defective product. This will help establish your case and link you to the product.

Report the Incident to the Manufacturer or Seller:

Inform the manufacturer or seller about the defect and the harm it caused. Keep records of all communication with them, as these may be needed if the case goes to court.

Check for Product Recalls:

Investigate if the product has been recalled by the manufacturer. If it is, this could strengthen your claim that the defect was a known issue.

Legal Actions and Protections

File a Complaint:

If the seller or manufacturer refuses to cooperate, the consumer can file a formal complaint with consumer protection agencies or approach consumer courts.

Consult a Lawyer:

If the injury is severe or there is a need for legal representation, consulting a lawyer with experience in product liability can help the consumer understand their rights and pursue appropriate compensation.

Prepare for Court Proceedings:

If legal action is necessary, gathering expert testimony or technical reports may be required to prove that the product was defective and that the consumer’s injuries were a direct result of that defect.

Example

If a consumer buys a defective electric kettle that overheats and causes burns:

• They should immediately seek medical treatment for the burns and keep all medical records.
• They should retain the defective kettle without modifying or discarding it and document the burns and the malfunctioning kettle with photographs.
• The consumer must gather proof of purchase, such as a receipt or order confirmation, to show they bought the product from a retailer or manufacturer.
• The consumer should then contact the manufacturer or retailer to report the defect and injury. If the manufacturer refuses to address the complaint, the consumer may file a legal claim under product liability laws to seek compensation for medical bills and damages.