Can I Dispute a Charge for a Service I Never Received?

If you’ve been charged for a service you never received, you have the right to dispute the charge. Here’s how to proceed:

Steps to Dispute a Charge for a Service Not Received

1. Gather Documentation: Collect all relevant information, including receipts, contracts, or any communication with the service provider regarding the service you were supposed to receive.
2. Contact the Service Provider: Reach out to the company or service provider to discuss the charge. Clearly explain that you did not receive the service and request a resolution, such as a refund.
3. Follow Up in Writing: If the initial contact does not resolve the issue, send a formal written dispute to the service provider. Include details of the transaction, your request for a refund, and any supporting documentation.
4. Check Your Payment Method: If you paid by credit card, you may have the option to dispute the charge directly with your credit card issuer. Many card issuers have a process for handling chargebacks for services not rendered.
5. File a Complaint: If the service provider is unresponsive, consider filing a complaint with consumer protection agencies or the Better Business Bureau (BBB). They may assist in mediating the dispute.
6. Consult Legal Advice: If the amount in dispute is significant and you are unable to resolve the issue, consider consulting a lawyer who specializes in consumer rights for further action.
7. Consider Small Claims Court: If all else fails, you may consider pursuing the matter in small claims court, depending on the amount involved and the laws in your jurisdiction.

Example

If a consumer pays for a landscaping service that was never performed, they should:

• Document the payment and any communication regarding the service.
• Contact the landscaping company to request a refund.
• If necessary, dispute the charge with their credit card issuer and file a complaint if the issue remains unresolved.