Answer By law4u team
Consumer protection and the redressal of consumer grievances in India are primarily governed by the Consumer Protection Act, 2019. This act replaced the earlier Consumer Protection Act, 1986, and it provides a legal framework for the protection of consumers' rights and interests. The Consumer Protection Act, 2019, established the Consumer Protection Councils and the Central Consumer Protection Authority (CCPA) to promote and protect the rights of consumers. It also set up consumer commissions at the district, state, and national levels for the adjudication of consumer complaints and grievances. Under this law, consumers have the right to seek compensation for defective products or deficient services, as well as to file complaints against unfair trade practices and misleading advertisements. The act provides for a quick and efficient grievance redressal mechanism through the consumer commissions, where consumers can seek compensation and resolution of their complaints. The main objective of the Consumer Protection Act, 2019, is to ensure that consumers are provided with effective remedies and safeguards against unfair and deceptive trade practices and that their grievances are addressed promptly and fairly. It aims to protect and promote the rights and interests of consumers in India.