- 07-Jun-2025
- Cyber and Technology Law
E-wallets have become a popular mode of digital payment, storing sensitive personal and financial data such as bank account details, card information, and transaction history. Given this, e-wallet providers are under significant legal and ethical obligation to protect user data and comply with applicable data privacy laws.
E-wallet service providers are considered data fiduciaries or processors under data protection laws like India’s Digital Personal Data Protection Act (DPDP) 2023 and international regulations such as GDPR and CCPA.
They must comply with these laws when collecting, processing, storing, and sharing user data.
E-wallets must obtain clear and informed consent from users before collecting or using their personal data.
They must provide transparent privacy policies explaining how data is used, stored, and shared with third parties.
Providers are required to implement robust security measures such as encryption, secure authentication (e.g., OTP, biometrics), and regular security audits.
This protects users’ financial details and prevents unauthorized access, fraud, and data breaches.
Data should only be collected for specific, necessary purposes related to the functioning of the e-wallet.
Excessive data collection without valid reason is prohibited.
Users have rights to access, correct, or delete their personal data.
They can also withdraw consent for certain types of data processing and opt out of marketing communications.
E-wallet providers must ensure that any third-party vendors or payment gateways they use also comply with applicable data privacy laws.
Contracts and agreements are required to ensure compliance and accountability.
Financial regulators like the Reserve Bank of India (RBI) impose additional guidelines for digital payment providers, including e-wallets, focusing on user data protection and transaction security.
Non-compliance can lead to penalties, legal action, and revocation of licenses.
A user downloads a popular e-wallet app and is required to provide personal identification and bank details. The app displays a clear privacy policy and asks for consent to collect and use data. The e-wallet encrypts all stored data and uses two-factor authentication to secure transactions. When the user opts out of promotional messages, the app respects this choice by ceasing marketing communications while still allowing essential transaction notifications.
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