- 31-Aug-2025
- Transportation and Traffic Laws
Online marketplaces in India have become vital platforms connecting buyers and sellers across diverse products and services. Given their intermediary role, the government has set forth specific legal requirements to ensure transparency, protect consumer rights, and maintain fair business practices. Compliance with these laws fosters trust and smooth functioning of e-commerce ecosystems.
Online marketplaces must register as legal business entities under applicable laws such as the Companies Act or LLP Act and obtain necessary trade licenses.
Marketplaces are classified as intermediaries and must comply with rules including timely removal of unlawful content upon receiving valid complaints and appointing grievance officers.
Platforms must provide transparent information about sellers, product details, pricing, refund, and return policies. They are also required to have a grievance redressal mechanism.
Adherence to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, and alignment with upcoming Personal Data Protection laws, is mandatory to safeguard user data.
Marketplaces must verify the identity and credentials of sellers before allowing them to list products, helping curb counterfeit or illegal goods.
GST registration and proper tax invoicing are compulsory. Marketplaces are responsible for deducting TCS (Tax Collected at Source) on sales conducted through their platform.
Marketplaces cannot restrict sellers from selling on other platforms, ensuring free competition and consumer choice.
Misleading ads or hidden charges are prohibited under the Consumer Protection Act and related regulations.
Marketplaces must act expeditiously to remove counterfeit or infringing products upon notice.
Regular audits of seller profiles and products.
Prompt addressing of consumer grievances via designated officers.
Transparent communication of terms of service and privacy policies.
Implementing secure payment gateways and data encryption.
Educating sellers on regulatory updates and compliance standards.
An online marketplace lists a seller offering counterfeit electronics. A consumer files a complaint regarding the fake product received.
Verify the complaint and suspend the seller’s account temporarily.
Remove the counterfeit listing immediately upon verification.
Initiate an investigation into seller credentials and product authenticity.
Notify the consumer about refund or replacement policies.
Report the incident to cybercrime authorities if necessary.
Strengthen seller verification processes to prevent recurrence.
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