- 09-Nov-2024
- Consumer Court Law Guides
The Consumer Protection Act, 2019, provides a robust framework for consumers to seek remedies for defective goods in India. Under this Act, consumers are protected against unfair trade practices and have the right to receive quality goods and services. Here’s a detailed overview of the legal remedies available to consumers for defective goods:
Consumers can approach the following forums for redressal:
Consumers have multiple legal remedies under the Consumer Protection Act for defective goods, including replacement, repair, refund, and compensation. By utilizing the appropriate consumer redressal forums, consumers can seek justice and hold manufacturers or sellers accountable for their defective products.
For instance, if a person orders a smartphone from Amazon and receives a device that is defective—perhaps it has a cracked screen or fails to power on—they can take the following actions:
Discover clear and detailed answers to common questions about Consumer Court Law Guides. Learn about procedures and more in straightforward language.