What Is the Procedure for Filing a Complaint in Consumer Court?

Consumer courts in India are specialized judicial forums established to resolve consumer disputes and grievances related to goods and services.

Key Points

• Filing a Complaint:
  • Eligibility: A consumer can file a complaint against a seller, service provider, or manufacturer for unfair trade practices, defective goods, or deficient services.
  • Documentation: Prepare necessary documents such as purchase receipts, warranty details, correspondence with the service provider, and any evidence supporting the claim.
  • Format: Complaints can be filed in written form, specifying the facts, relief sought, and relevant laws.
• Consumer Forums:
  • Complaints can be filed in different tiers based on the claim amount:
    • District Consumer Disputes Redressal Forum: For claims up to ₹20 lakh.
    • State Consumer Disputes Redressal Commission: For claims between ₹20 lakh and ₹1 crore.
    • National Consumer Disputes Redressal Commission: For claims above ₹1 crore.
• Payment of Fee: A nominal fee is required when filing a complaint, varying based on the claim amount.
• Admission and Notice: Upon receipt of the complaint, the court examines it for admission and issues a notice to the opposite party for a response.
• Hearing: Both parties present their arguments and evidence. The court may also ask for additional documents or evidence during this stage.
• Judgment: After hearing the case, the court delivers its judgment, which may include directions for compensation, replacement, or rectification.
• Appeal Process: If dissatisfied, either party can appeal to the higher forum within the prescribed time limits (typically 30 to 45 days).
• Execution of Order: The consumer can approach the appropriate court for the execution of the order if the opposite party fails to comply.

Summary

The consumer court procedure involves filing a complaint, paying a fee, responding to notices, presenting cases, receiving judgments, and potential appeals, aimed at resolving consumer disputes effectively.